Riva Regal
Riva Regal
Unique. Timeless Elegance. Pieces That Tell Your Story.
POLICIES

Transparency & Trust

Clear policies, transparent service, and dedicated support for every purchase.

Shipping and Delivery Policy

Orders are usually delivered within 4–5 business days. 

Delivery time may vary depending on your location, destination, or service availability. 

During peak seasons, holidays, or remote-area deliveries, shipping may take longer than expected.

Shipping Delay Disclaimer

We work with trusted delivery partners to ship your orders as quickly as possible. However, if there is a delay caused by the courier or delivery partner due to weather, operational issues, strikes, or other unforeseen circumstances, the delay is beyond our control.

In such cases, we kindly request customers to wait until the delivery partner completes the shipment. We appreciate your patience and understanding.

Damaged Product Policy

If you receive a damaged or incorrect product, you must notify us on the same day of delivery. To report a damaged item:

Contact our customer support on the day your order is delivered. 

Share clear photos and your order details. 

Claims made after the delivery day will not be accepted, and the product will not be replaced.

Return & Refund Policy

We maintain a strict No Return and No Refund Policy.

All purchases are final. 

We do not accept returns, exchanges, or refunds once an order has been delivered. 

Please check the product details carefully before placing your order.

Contact Us

If you have any questions regarding your order or these policies, please contact our customer support team through our contact us page or you can contact us with mail id.

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